Data Protection

1. Data Protection Principles

We are committed to ensuring that your personal data is:

• Processed lawfully, fairly, and transparently in a transparent manner.

• Collected for specified, legitimate purposes and not further processed in a way incompatible with those purposes.

• Accurate and kept up to date. We take reasonable steps to ensure that inaccurate personal data is rectified or erased.

• Stored in a form which permits identification of data subjects for no longer than necessary for the purposes for which it was collected.

• Kept secure using appropriate technical and organisational measures to protect against unauthorised or unlawful processing, accidental loss, destruction, or damage.

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2. What Data We Collect

We collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and address.

• Health & Fitness Data: Fitness goals, progress tracking, workout plans, nutritional preferences, and any relevant health-related data (e.g., allergies, injuries).

• Payment Information: Credit/debit card details, billing information, and transaction history.

• Usage Data: Information about how you interact with our website and services, including IP address, browser type, operating system, and browsing behaviour.

• Communication Data: Messages or inquiries you submit to us via contact forms, emails, or customer service interactions.

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3. How We Use Your Data

We use your personal data for the following purposes:

• To deliver our services: This includes processing membership registrations, fitness plans, purchases, and scheduling classes.

• To improve our services: We may use your data to enhance your experience, personalize recommendations, and improve the quality of our offerings.

• To communicate with you: We may contact you for administrative purposes, such as confirming bookings, sending receipts, or providing updates on services.

• For marketing purposes: With your consent, we may send you promotional material, newsletters, and special offers. You can opt out of receiving marketing communications at any time.

• For legal compliance: To comply with applicable laws, including tax and health and safety regulations, and for responding to legal requests.

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4. Legal Basis for Data Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given your explicit consent to us processing your data for specific purposes (e.g., marketing).

• Contractual Necessity: To fulfil a contract you have with us, such as providing services, processing payments, or handling customer requests.

• Legal Obligation: Where we are required to comply with legal obligations.

• Legitimate Interests: To protect and improve our services, where your rights and freedoms are not overridden by our interests.

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5. How We Protect Your Data

We are committed to ensuring that your data is treated securely. We implement a variety of security measures, including:

• Encryption: Data transmitted through our website is encrypted using industry-standard secure protocols (e.g., SSL/TLS).

• Access Control: We restrict access to your data to employees or third-party providers who require it to perform their duties.

• Regular Audits: We conduct regular audits of our data protection practices to identify any areas of improvement.

• Data Minimization: We only collect and store the minimum amount of data necessary for the purposes outlined in this policy.

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6. Sharing Your Data

We do not sell, trade, or rent your personal data to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist in the operation of our website and services, such as payment processors, email service providers, and hosting companies. These third parties are required to maintain the confidentiality and security of your data.

• Legal Compliance: We may disclose your data if required by law, to comply with a legal process, or in response to a lawful government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners, subject to the privacy practices in place at that time.

 

7. Your Rights Over Your Data

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request corrections or updates to any inaccurate or incomplete data.

• Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal obligations).

• Right to Restriction of Processing: You can request that we limit how we process your data in certain situations.

• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.

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To exercise these rights, please contact us at info@mullionfitness.co.uk.

 

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements.

 

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience. Cookies are small files placed on your device to track your preferences, analyse site usage, and improve functionality.

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You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, please note that some parts of the website may not function properly if you disable cookies.

 

10. International Transfers

If you are accessing our website from outside the country where Mullion Fitness and Wellbeing is based, please note that your personal data may be transferred to and processed in countries that may have different data protection laws. By using our services, you consent to the transfer of your data to such countries.

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11. Updates to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

 

12. Contact Us

If you have any questions or concerns about how we handle your personal data or if you wish to exercise your rights, please contact us:

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#TrainwithJosh
Email: info@mullionfitness.co.uk
Phone: 07923579888
Address: Newton Livery Equestrian & Leisure Centre, Helston, TR12 7JF